IT Operations
White-glove ITSM, AIOps observability, SLA-bound managed services across 32 business units.
Frontline Qatari workers cannot reach English-only ITSM.
Plant operators, warehouse staff and field engineers (most of whom work in Arabic) get blocked by English help-desk forms. Tickets get filed by proxies, context is lost, and SLAs slip not because of engineering but because of language.
AIT Bilingual ITSM Framework™
- 1. CatalogueSingle bilingual service catalogue across all BUs.
- 2. TriageArabic-first AI triage routes to the right queue in seconds.
- 3. ResolveDoha service desk responds in language, audited end-to-end.
- 1,248tickets resolved per 24h, peak
- 32 BUson a single service catalogue
- 99.5%SLO attainment, last quarter
What we ship
- Service desk (24/7)
- ITSM & service catalogue
- AIOps observability
- Incident management
- Problem & change
- Asset & CMDB
- NOC operations
- Vendor management
In the field, not in a deck
AIOps for the plant floor
Correlated telemetry surfaces incidents before they fire: fewer pages, fewer stops, calmer night shifts.
OUTCOME−61%after-hours pagesITSM unification across BUs
Replace 9 disparate help-desks with one catalogue. Same SLAs, same forms, same brand: one report at the top.
OUTCOME1catalogue across the GroupNOC coverage for telecom partners
Tier-1 + tier-2 NOC coverage for downstream MSPs: incident handoff in under five minutes, audited.
OUTCOME<5 minincident handoff time
Arabic-first HR concierge for semi-government organisations.
Tap Run to watch a bilingual HR agent triage an employee request, validate against policy, and dispatch the action: Arabic-first, audit-trailed.
Console standing by. Press Run.
Partners. Engineered, not assembled.
Talk to our Expert Engineers
Tell us the workload or constraint you're facing and we'll route it to the right specialist within one business day.
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